FREAKING 1hour phone call
“today is a very irritating day…after I bought my lunch and was about to eat, phone RANG!
Sigh…I hate phonecalls during lunch. The call took about 1 freaking hour! So what is the call about!?
After repeating the story for so many times in office, I guess I will just summarise here.
Get a customer who bought tickets from my colleague claimed that the time is wrong. Should be 2PM instead of 2AM!
And I said that we sent the itineraries a few times before we issued the tickets and she claimed that she do not know that 0210 is in the middle of the night.
What kind of f*cking good excuse is that? It is international 24hr timing.
So she tried to get us to change the tickets, however, it is less than 24hrs to departure, there will be a $200 cost incurred for each passenger (meaning $400 for 2).
So I told her cannot, then she said it is my colleague’s error and my company should bear the cost.
I told her I cannot decide who is wrong or right as I only listen to one side story of both her and my colleague. But what I know is we all wanted to solve the problem quick.
Just hoping to solve the problem, I asked her what is the reason she wanted a day flight instead of a night flight.
She said…because there is no one to send them to airport!~ So I suggested TAXI!
She said security reason, because they are foreign worker, so cannot. Scared they run away!
So, out of goodwill, I said I can personally pick the workers up and send them to the airport and make sure they go through the immigration.
Then she said, so if they run away, you will be responsible? You pay the $10,000 security bond?
I would like….duh!
So I asked who can send then? She said her company managers. So I asked if they could go through the trouble coz we just want to solve the problem here, right?
She said :” cannot because he is Malaysian and need to go back Malaysia everyday”
So after many many phone calls, there is no result. Until the manager slam the phone on Steven. And send us a fax right after that saying that it is our company
Problem and they will stop the cheque immediately.
So, fine…my dad called the person and was on the whole thing again.
Because it is obvious that 0210 is in the middle of the night.
Anyway they were very very rude and my dad cannot take it anymore. He said it is only 800bucks and I wouldn’t call you even if it is 10000bucks.
It is only because my wife said you are old neighbours. I can just tell you, if the cheque is being stopped tomorrow, we will meet in court. It is not very difficult.
Things can be solved easily yet you want to blow up the matter.
So yah…I hate customers like that. Bend on blowing up the matter instead of solving it.
Plus they cant even prove that my colleague is in the wrong. And the funniest thing is the itineraries IN tHEIR HANDS are all stated clearly 0210.
Anyway…just wanna write this down. Sigh….CIAO~
So what happened in then end?
So what happened next? Was the check stopped?
Still dunno what will happen next. I have already fax in my report to Small Claim Tribunal. Either they pay us or we go to court
they got their own problems, afflicted upon themselves. I MUST say they only behave like that cos they r in SG… wah lau, go and see if ppl in US will give them the time of the day… hahahahaa… I dare them. their own carelessness. They have to be more responsible.. otherwise, take taxi lah.. wah lau! u entertain them too much.. very polite already.